To the owner: was definitely a little bummed out by my most recent experience and wanted to give some feedback. I've had good experiences with your service center in the past, but this one was just a headache and took up too much time out of my day. I had a 1:15 seasonal tire changeover / mount & balance, so I dropped the car off at 12:30 and they said it wouldn't take too long. I get a call at 2:00 saying that there is a significant issue with my car--told them that particular problem would have to wait until another day since I was busy and didn't have time to give it proper thought, and that we could talk more about it when the car was done with the tire changeover and balancing. I finally get another call at 4:00 saying the car is ready. Definitely took longer than anticipated, but when I get there they didn't have any paperwork ready, and the advisor was apparently at a meeting so I (the customer) had to wait ANOTHER 20 minutes. I got tired of waiting and went back. The advisor was still in his meeting, so the man who printed my receipt and swiped my card couldn't tell me anything about the problem they originally called me about. Not his fault, but was definitely was a huge bummer of an experience. If it weren't for previous good experiences this review would be a 1-star. Please remember to put the customer first. I think it would've been reasonable for the advisor to come out for a quick second to tell a customer what was up with their car, especially with a significant issue. Hopefully the next time around your service center is a bit more on top of their game with communication and preparedness like they have been in the past.
I recommend Shearer to anyone, they have helped me to get my business started. Without their help my business wouldn't be thriving. Thanks Shearer for helping me with a reliable vehicle for my business:) they rock.
Our experience with a purchase through Shearer Chevrolet was by far the best I have ever had! We worked with Mike Fisher and he was amazing! He answered all of our questions we had and made us feel like family! We also had a great experience with the manager there. He also answered many questions we had. We LOVE our new 2018 GMC Terrain! We also love the turbo that gives it a nice boost and it handles like a glove! Best vehicle I have ever owned!
Hank Barnes was absolutely the best auto sales person I have ever met. I felt he genuinely cared about getting me the best price and best car for my money. I cannot say enough about the courteous way this dealership treated me and my daughter. This dealership is worthy of your business.
Excellent dealership. Family run and worked with me throughout the process. Leased a new vehicle and was happy with the wiggle room on pricing. Would definitely recommend.
Shearer Chevrolet Buick Gmc Cadillac is a US Car Dealer based in South Burlington, Vermont. Shearer Chevrolet Buick Gmc Cadillac is located at 1675 Shelburne Rd, South Burlington, VT 05403, USA.
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