Thanks for the super customer service.
My wife and I had been in the market for a new truck. We took a look at the 2017 RAM Rebel. Our salesmen Will was great at showing off its features and getting our paperwork done while we had looked at the Rebel! We loved the truck but they couldn't get us out of our current lease to put us within a reasonable payment. I didn't think we had been to far off to make a deal but it's still in the air at the moment.
We have purchased 4 vehicles and one lease from Dodge. Loyal customer for over 20 years. I bring the 2015 Leased vehicle to Dodge service Dept. today because the heat is not working . The best Dodge service dept. could do was offer me an appointment for 8 days from now or I'm welcome to drop the car off and pick it up every day in hopes one of the days someone has time. In case you haven't noticed its WINTER IN Vermont. Heat is a necessity the time of year- it’s been below ZERO. From one Human to another- No compassion?? Send me away for 8 days knowing there is NO HEAT, knowing its winter and we are in the middle of an extreme cold snap. NOT ONE person is available for 8 days????. I don't feel its reasonable to expect a customer to wait 8 days to have heat fixed in the middle of the WINTER or to have to play the drop off game until someone is available. Given these circumstances I am disheartened Dodge did not feel it was necessary to prioritize something essential like HEAT IN THE WINTER for their customers- A leasing customer. No alternative like, I don't know, maybe another car WITH heat until they had time???? Nope just keep driving in the extreme cold with no heat- fogged windows-real safe. I have a 45-60 minute commute to work ONE WAY. The response from the girl at the counter..."Sorry I don't know what to tell you. We have a garage full of cars that don't run at all”, insinuating my issue was not as important because the car still is drivable. Tell that to my kids when they freeze for the next 8 days.
Disappointed and Frozen
Vince was a pleasure to work with! He was helpful and clear with all the information I requested and I didn't feel any pressure to purchase. If he didn't have an answer off hand he found it for me and he worked with me to make sure my loan went through. Overall, all the employees at Goss were friendly and helpful!
Price was decent on vehicle. But customer service after the sale (day after) was horrible. Seem to be only about moving inventory and have no desire to make things right. If you decide to go here just understand your just a number after you leave.
Very solid dealership experience. Low pressure, great finance team. Tyler Cormier was a fantastic salesperson to work with. I am very happy with my new car it is a blast! Would definitely feel comfortable recommending this place to any friends or family. Edit: Bought a second car from them-it was an equally great experience. Thanks again!
UPDATE: For some odd reason all of the communication had gone south after we had left the dealership. Will didn't return phone calls or emails. It may have been for the best anyways. We ended up with a 2017 Tundra from across the street. This was after 3 weeks of almost complete silents. We only sent in a few questions and we had been less than a $100 apart in terms of the payment. In any case we are happy with the 2017 Toyota Tundra TRD. It ended up being a better buy in the end. Either way Goss has a communication issue to work through. In person they had been great to deal with.
Goss Dodge Chrysler is a US Car Dealer based in South Burlington, Vermont. Goss Dodge Chrysler is located at 1485 Shelburne Rd, South Burlington, VT 05403, USA.
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