Our engine light went on while driving to roller ski race. We took a detour to Heritage Toyota on a Saturday morning without an appointment. Ryan greeted us, listened and then proceeded to pull away one of the few mechanics working on the week-end, Toby, to check out the car. He brought out his portable machine and proceeded to get a full readout on the error codes.
Another thing I must mention is that I went into the dealership with three children under the age of seven (Yes, I know I'm crazy!) The staff was awesome and tolerated kids running around the show room, letting loose their balloons, and animated "talking" for several hours. They never showed frustration and tried to accommodate as best they could. It was greatly appreciated!
I brought my car in for the tire swap to the winter tires today and planned on leaving my car all day long. At the last moment I had something pop up I needed my car for other things. Heritage Toyota service department was happy to oblige and got me in-and-out when they expected have my car all day long. Very grateful for them Being flexible with my Schedule. Hildad was very pleasant and accommodating I would recommend Heritage to my friends and family for any of their vehicle needs!
Later in the day, I ended up looking at new vehicles for a possible trade-in. All the salespeople were amazingly friendly, several asking I needed help. Laz was helpful in showing me some of the vehicles. No pressure whatsoever, just great information.
Over the years, my family bought at least four vehicles from Heritage Toyota, for good reason. In part, Eleni Floyd, one of their sales people instills a feeling of trust in the quality of their vehicles and the price. She described her motto as wanting to be as straight forward and truthful as she can be to foster positive relationships so people will return in the future. Clearly, her approach is working! She is excellent!
Easy in, easy out. Great service, friendly, accommodating environment. I asked for a custom alignment and the tech was willing to give me as close to -2 degrees of camber and slight toe out in the front as I asked; rather than treating me as if I had no idea what I was requesting. Will be going back once I've fitted my car with other alignment upsetting modifications for autocross.
So far, I highly recommend these guys!
I've never had a bad experience at Heritage Toyota. They are so professional, thorough, friendly and get the job done right the first time. I will continue to keep going there without hesitation!
When I arrived for a Monday appointment, Heritage was equally friendly and accommodating. The confirmed the diagnosis impressively quickly considering the number of customers ahead of me.
Heritage Toyota is a US Car Dealer based in South Burlington, Vermont. Heritage Toyota is located at 1620 Shelburne Rd, South Burlington, VT 05403, USA.
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