I have never really had a good experience at a dealer before. At Heritage, my last two experiences have been great. This summer, my van suddenly would not go into park. I drove it to Heritage and they put it right on the lift. This past Monday I showed up for a snow tire swap and it turns out I was a week early. They got me in the queue and swapped the tires anyway.
Without an appointment I was able to get my first oil change Thursday. The service manager said it would take an hour. I knitted while I waited and drank fresh water from the water cooler. Thank you service manager for accommodating my needs.
Servicing a recall on my out-of-state vehicle was a very easy process. The department even informed me I had a free clutch replacement under my warranty plan I didn't know about. Everything returned fine and in order, and Mike was kind enough to spend some time at the end of his shift providing me advice on other items I was contemplating getting fixed, as well as general maintenance. Very easy, pleasant experience.
People are very nice and service is great once you’re there and they have your parts, but therein lies the rub. My last appt was to have recall work done - THEY called ME to schedule, I had to leave the car for the day (which is no easy thing to work around) and we found out at the end of the day that they didn’t fix anything because they didn’t have my parts.... what? After a good run around they found some unlabeled parts for the recall and fixed it, but it had to be done the next day so my 2 small kids and I were without a car for 2 days. Now I just made an appointment to get new tires put on my car. I called back a little while later because I forgot to ask for the price and found out through the parts department that the tires are not in stock... for my appointment tomorrow... really? Luckily he was great and said he’ll get them in right away, but what would have happened if I hadn’t called back? They should not be scheduling services if they do not have the parts to do the work, or should at least be making sure the parts are ordered as they are scheduling the appointment.
What an amazing experience I had a heritage Ford. I had a strict budget and the salesman found vehicle that fit my wants and needs in my price range. I could not be happier with my new vehicle. Thank you very much H-Team! Also what do you think Larry and Abigail who work very hard to get everything together and make it a smooth transaction.
Heritage Ford is a US Car Dealer based in South Burlington, Vermont. Heritage Ford is located at 1600 Shelburne Rd, South Burlington, VT 05403, USA.
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