4
155 Dorset St # E2, South Burlington, VT 05403, USA
South Burlington, Vermont 05403
+1 802-863-5616

I purchased a pair of shoelaces from the Shoe Department for a pair of dress shoes. The laces frayed and broke within a month (of regular wear). When I went in to talk to them, the employee I spoke with was very rude and told me I should "learn to keep my receipts." She reluctantly gave me another pair of shoelaces. She had quite an attitude and did not want to give me her name; told me it was Brenda. This is the second instance of unprofessional service I have received at the Shoe Department, and I will not be returning. Watch out for this business, their shady practices, and their rude employees.

I walked into this store a week after buying a pair of dress shoes wanting to exchange them. The manager was very rude and told me once I wear them I can't return them. I wanted to return them because they were falling apart and I only wore them for work which was less than 4 times. The customer service is rude and there return policy is outragious. I will never shop here again they don't stand behind their products. If I could rate them less than one star I would. Just don't shop here.

The customer service from Lisa was fabulous! She was attentive and not only helped me with an in-store purchase but also ordered several pairs online. Thank You! Great experience.

Honestly has gone down hill

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Shoe Dept — Shoe Store in South Burlington

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Shoe Dept

Shoe Store at 155 Dorset St # E2, South Burlington, VT 05403, USA. Here you will find detailed information about Shoe Dept: address, phone, fax, opening hours, customer reviews, photos, directions and more.

Opening hours

  • Monday
    9:30 AM – 9:00 PM
  • Tuesday
    9:30 AM – 9:00 PM
  • Wednesday
    9:30 AM – 9:00 PM
  • Thursday
    9:30 AM – 9:00 PM
  • Friday
    9:30 AM – 9:00 PM
  • Saturday
    9:30 AM – 9:00 PM
  • Sunday
    10:00 AM – 6:00 PM

Rating

4
/
5
Based on 4 reviews

Contacts

Categories:
State:
Vermont
Address:
155 Dorset St # E2, South Burlington, VT 05403, USA.
City:
South Burlington
Postcode:
05403

About Shoe Dept

Shoe Dept is a US Shoe Store based in South Burlington, Vermont. Shoe Dept is located at 155 Dorset St # E2, South Burlington, VT 05403, USA.


Please contact with Shoe Dept using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Shoe Dept opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.

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ALL reviews about Shoe Dept

  • Lauren
    Added 2016.05.25
    I purchased a pair of shoelaces from the Shoe Department for a pair of dress shoes. The laces frayed and broke within a month (of regular wear). When I went in to talk to them, the employee I spoke with was very rude and told me I should "learn to keep my receipts." She reluctantly gave me another pair of shoelaces. She had quite an attitude and did not want to give me her name; told me it was Brenda. This is the second instance of unprofessional service I have received at the Shoe Department, and I will not be returning. Watch out for this business, their shady practices, and their rude employees.
  • Gabriella
    Added 2015.12.10
    I walked into this store a week after buying a pair of dress shoes wanting to exchange them. The manager was very rude and told me once I wear them I can't return them. I wanted to return them because they were falling apart and I only wore them for work which was less than 4 times. The customer service is rude and there return policy is outragious. I will never shop here again they don't stand behind their products. If I could rate them less than one star I would. Just don't shop here.
  • Megan
    Added 2015.02.08
    The customer service from Lisa was fabulous! She was attentive and not only helped me with an in-store purchase but also ordered several pairs online. Thank You! Great experience.
  • Kevin
    Added 2013.09.14
    Honestly has gone down hill
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