I purchased a pair of shoelaces from the Shoe Department for a pair of dress shoes. The laces frayed and broke within a month (of regular wear). When I went in to talk to them, the employee I spoke with was very rude and told me I should "learn to keep my receipts." She reluctantly gave me another pair of shoelaces. She had quite an attitude and did not want to give me her name; told me it was Brenda. This is the second instance of unprofessional service I have received at the Shoe Department, and I will not be returning. Watch out for this business, their shady practices, and their rude employees.
I walked into this store a week after buying a pair of dress shoes wanting to exchange them. The manager was very rude and told me once I wear them I can't return them. I wanted to return them because they were falling apart and I only wore them for work which was less than 4 times. The customer service is rude and there return policy is outragious. I will never shop here again they don't stand behind their products. If I could rate them less than one star I would. Just don't shop here.
The customer service from Lisa was fabulous! She was attentive and not only helped me with an in-store purchase but also ordered several pairs online. Thank You! Great experience.
Honestly has gone down hill
Shoe Dept is a US Shoe Store based in South Burlington, Vermont. Shoe Dept is located at 155 Dorset St # E2, South Burlington, VT 05403, USA.
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