Understandably, the Store Manager was not happy with this, and said “Oh well if you want us to raise the appraisal value, we can do that. It’s not what we normally do, but if it’ll keep you happy”. It was at this point that I stopped and asked if it was ever actually worth the original pre-sale price and he shot back with “ well, we ARE trying to run a business here”. That was it for us, we returned the ring, got our money back, and went to the jeweler that treated us like gold (no pun intended), even when they weren’t guaranteed a sale.
It was after this initial experience, that things began to change. I was told in-store that I couldn’t take advantage of any sales on my band because they had to special order them individually. I didn’t know any better, so I went along with it. However, when looking for my band online to take another look at it, I found that it is from the Triton brand of tungsten wedding bands, and they were sold online for around $140 less than offered at Hannoush. Thinking that perhaps this was an online only price, I searched for other retailers around Burlington that also sell their rings and found one almost instantly. When I went to them, I found that their price was even less than the online price, no sales or promotions required, and the customer service was beyond top notch, so I decided to purchase my band from them instead of Hannoush.
Where do I begin with our experience here at Hannoush Jewelers? My fiance and I set out to pick out an engagement ring for her, when we walked into Hannoush. Our initial impression was very good as both of the salespeople really took the time to find a ring she liked and they took nearly $1000 off the price to better work with our price range (or so we thought). We also both found bands that we really liked, and thought that just like that, we had it all figured out.
A few weeks later, we went to our insurance company to ask about how to go about insuring our wedding jewelry, and we were told to head to the store and have them do an appraisal. So we went to Hannoush and we were given an appraisal for her engagement ring that was just a bit more than what we paid out the door for it, after Hannoush had applied their promotion. This made us uneasy, but we were told that “this is how things are done” and that was that. However, upon doing our own research via multiple alternative sources, including other jewelers (with whom we did not share this story so they wouldn’t be attempting to undermine another store) and found that we had been misled, either with an overly inflated list price, making us feel like we got a deal, or with an egregiously undervalued appraisal. I’m sorry, but if you can’t appraise a piece of jewelry at the price you were originally trying to sell it for, that seems shady. Either way, we went to the same store where I found my band, to see if my fiance could find another engagement ring that she would be happy with. We were once again treated with that same great service, had a piece custom made for the same price as what Hannoush was charging for her original ring and with that, returned to Hannoush to return her other ring.
The hospitality here is great! Always low pressure and they make sure you end up with the piece that you want. I always trust going back here to be treated right and they always make you feel like family. Very friendly and fun atmosphere. Make sure when you are there to ask for Dan! He is very nice and will make sure to take great care of you. You can be sure to buy with confidence at this Hannoush!
Tl;DR: This store either overprices their pieces to make you feel like you’re getting a deal, or they’re low-balling their appraisals, but either way there’s some dishonesty here. I’m willing to bet it’s the former, as I found an identical men’s wedding band from the same manufacturer for $140 less at another jeweler.
Hannoush Jewelers is a US Jewelry Store based in South Burlington, Vermont. Hannoush Jewelers is located at 155 Dorset St, South Burlington, VT 05403, USA.
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