... lost me as a future repeat customer .. and referral ..... :(
I would have to pay them -- just to get a refund for something I bought from them but didn't use??
I am a propane service technician. I went to someone's house to clean a space heater for them. During the cleaning I placed a very hot part on the carpet and damaged it, melting the fibers. Lacey's went out to my customers home and patched the damaged spot. The customer called us to say how happy they were with the job
Through a professional contractor I had previously over the past year purchased thousands$$ of carpet and flooring thru this store that the contractor installed in my home. Good quality products.
Be Aware!!
Ulrich Schaefer
Thank you Natalie, you did a great job on my latest Turkoman Ersari Bukhara. The old priceless rug was brought back to its original beauty and majesty by your care. All the old Tukomen-Afghan carpet makers and weavers sing today your praises. Thanks for the happy personal note I found in the rolled up carpet.
Ended up only needed one box for the job. Took the remaining full unused box back to store for refund. They informed me that they could only take the box back with a 30% restocking fee.
Eric (I think he said his name was) was courteous, friendly, and did a fantastic job on our very dirty basement carpets. He tactfully navigated around my little dogs and tried to keep the doors closed as possible to save heat. These details make for great customer service and are so appreciated. The cleaning was thorough and my carpets look incredible. Lacey's crew also installed carpeting in another part of my basement last week and did a great job.
I've been bringing carpets to Lacey's for years. Until recently, the price has been reasonable and the quality good. Recently the prices have gone up and the quality down -- way down. In fact, one carpet was cleaner when I brought it in than when I picked it up.
BUT ... Recently, I personally purchased 2 boxes of flooring thru this store that I had a friend help me install in the foyer of my home (old installation principle -- rather have enough or slightly more than not enough to get the job finished without extra store trips - right?).
I just really appreciate thoughtful, kind people who take their jobs seriously. Lacey's crew has been stellar.
WHAT??
To the best carpet caretaker and washer of all New England.
I give you a big hug.
Lacey S Inc is a US Laundry based in South Burlington, Vermont. Lacey S Inc is located at 2000 Williston Rd, South Burlington, VT 05403, USA.
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