Much Appreciation--Linda Wolf
Great service and helps so much with finding the perfect skin tone matches
Well, I had both Jesse & Jordan do my make-up demo. I'm from the big city, but I believe this local Sephora staff is equally as talented, and even more supportive. Jesse has moved on, but fortunately for Sephora, Jordan is still there, and he's "Fabuloso"!
I had high hopes of adding products to my look that would make me feel good and I just left feeling judged.
I have never experienced such rude customer service anywhere, only one employee looked like she actually put effort into her look for the day. I noticed wrinkled dirty uniforms and bad attitudes were a common theme. Instead of hiding from customers actually needing help maybe they could have been spending time cleaning up a bit.
I finally settled on purchasing a Boscia Charcoal mask. When I went to the register the other cashier was talking so loudly the person helping me couldn't hear me to give my email address. I asked nicely for her to tone it down so the cashier could hear me and she looked at me like I was insane. I finally gave up and did not purchase anything.
On Friday, March 10, at the JCPenney Sephora location in South Burlington, VT I had a terrible experience. I do not purchase high end make up often, but had decided I wanted to try out the Kat Von D Alchemist pallette. I was quickly disappointed to find it sold out, but displayed in three locations at the store. The manager yelled across the store that I should of known better and tried to get it online. Said manager looked like she just rolled out of bed and couldn't even be bothered to actually make herself look presentable.
The sales associates at this store aren't helpful and a few have just been flat out rude. I'm very disappointed in general. They often don't have what I came in for and seem exasperated when I ask for help or advice about a similar item.I was looking forward to having a local Sephora's but honestly, I would rather pay shipping than shop in this particular store, which is a shame. All my other experiences at Sephora stores were so positive.
Next, my mother and I decide to browse the store. Every display was FILTHY, so dirty that I didn't feel comfortable swatching anything. There was barely anything stocked, no matter what section we were looking in. I asked for samples of a few skin care products and each time was told they weren't allowed to give samples.
My favorites are always out of stock. Staff used to offer help but now you have track them down. No manager around. Disappointing.
Sephora Inside Jcpenney is a US Health facility based in South Burlington, Vermont. Sephora Inside Jcpenney is located at 155 Dorset St, South Burlington, VT 05403, USA.
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